[BBLISA] asset+ticket systems: RT,...?,...?

[Doug Mildram]

Hi !  I need to look at a replacement for my workplace Asset (Lab equip) and
Ticketing system,
with the need for multi-site/locations (e.g.  teamA get emails/tickets for
locationA )

I remember meeting Jesse Vincent (author of RT, Request Tracker)  many years
back at a bblisa meeting,
Then, I wanted to try RT! but I didnt need it then. Still looks very much
alive.... is still a free download..
and/or you can buy support.   I'm still deciding what to install to demo for
myself.....staring at
http://bestpractical.com/rt/requirements.html (OK, linux,mySQL,apache, I
know I'm rusty
when I find new? buzzwords in the requirement for Web server:
            Apache, Lighttpd, nginx, or any other server which supports
FastCGI


I have barely started my research......  QUESTION:     I'd love to hear your
own experiences
 with your own ticketing systems and their locations + equipment
    (assets == racks+kids....clusters/nodes/etc )
                as a starting point for ticketing and "finding stuff" (e.,g.
who/what OWNs VMs/ip's too).

I can do w/o (adding) network/wiring info, but I remember wanting  that in
the past ! TIA, -doug
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