<div dir="ltr"><div>I have three suggestions:</div><div><br></div>1) Review your newegg experience here:<div><a href="http://www.resellerratings.com/store/newegg" target="_blank">http://www.resellerratings.com/store/newegg</a><br>
</div><div><br></div><div>Newegg takes their reviews very seriously, and you're likely to get some satisfaction here. <br></div><div><br></div><div>2) Review the product on <a href="http://newegg.com" target="_blank">newegg.com</a> and state exactly what you wrote in this email. Newegg often responds to negative reviews.</div>
<div><br></div><div>3) Contact your credit card vendor and contest the charge.</div><div><br></div><div><br></div><div>Good Luck. Please let us know how it works out.</div>
<div><br></div><div>Bruce Davis</div><div>Operations Systems Engineer</div><div>Watertown MA</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Jun 18, 2013 at 10:48 AM, Edward Ned Harvey (bblisa4) <span dir="ltr"><<a href="mailto:bblisa4@nedharvey.com" target="_blank">bblisa4@nedharvey.com</a>></span> wrote:<br>
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<p class="MsoNormal">I've heard numerous complaints from people about newegg hard drive packing practice. People complain about bubble wrap instead of official hard drive packing materials, but I don't have any philosophical objections to bubble wrap as long
as the bubble wrap is thick and well secured, etc. Recently, I ordered 3 drives. They arrived with a single layer of bubble wrap (not taped or anything). Some of the bubbles were popped. One drive works, and the other 2 were DOA.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I called newegg, requested replacements. They shipped me 2 drives, billing $0, and gave me a prepaid shipping label. Said I would only be charged if I fail to return the faulty drives. So I returned them, no problem. But then their
RMA dept identified physical damage to the drives, shipped them back to me, and charged me for them.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I've been round and round with them, but the most recent email says "We received one hard drive with dents and one with SATA-damaged. Any physical damages will void the Newegg warranty. Our RMA team cannot further process the RMA. Please
take advantage of your end-user warranty and contact the manufacturer at 1-800-SEAGATE"<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">They directed me to a FAQ, which seems to imply, they get this problem a lot.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I have to say, I'm converted. No more newegg.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">It wouldn't be so bad, if only they would refund or replace the damaged drives. But they won't. If it's damaged when it's shipped to you, unfortunately that means, you just bought a brick.<u></u><u></u></p>
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