[BBLISA-jobs] Update on IT positions available at TripAdvisor in Newton

[Ryan Pugatch]

Hi everyone,

We have several IT positions open at TripAdvisor now that I'd like to 
share.  The first two are on my team and the third is on our livesite 
ops team.  Please don't hesitate to contact me directly about these.


Systems Administrator (Corporate IT)
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TripAdvisor is looking for a senior-level Systems Administrator who will 
join a team of two systems administrators to support, maintain, and 
enhance a rapidly growing IT infrastructure that spans cross the globe 
and serves over 350 employees worldwide.

We are not your typical Windows / Active Directory / Exchange shop. Our 
servers are primarily Linux (CentOS) with a handful running Windows. We 
tend to prefer open solutions that we can take off the shelf and adapt 
to our needs, but we are not wedded to a particular OS or vendor. We aim 
for the solution that makes the most sense. We utilize Zimbra for mail, 
Asterisk for telephony, OpenLDAP instead of Active Directory, and Samba 
for our domain controllers and file sharing—all on Linux servers.

To be successful in this role you will:
- Have strong troubleshooting skills and a diagnostic intuition
- Be a self-starter. If you don’t know how to do something you consider 
it a challenge to try to figure it out for yourself
- Have a genuine desire to learn and expand your skill set

You will have demonstrated experience with:
- Linux systems administration (especially Red Hat variants)
- Basic Windows systems administration
- Scripting (especially perl and bash)
- Networking Fundamentals (understanding how networks work)

We highly desire experience with:
- Samba
- OpenLDAP
- Mail Server Administration / Zimbra
- Server Virtualization
- Cisco ASA, PIX, and IOS
- Storage / SAN

This is an opportunity to play a key part in the growth and expansion of 
the TripAdvisor IT infrastructure which is continuing to expand globally.


Lead Desktop Support Technician
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TripAdvisor is looking for a Lead Desktop Support Technician to join a 
team of three who support over 350 employees globally.

The Desktop Support Team provides support (hardware and software) to our 
employees based in our Massachusetts, New York, and London offices as 
well as employees located in other remote locations.

This opportunity will allow you to have a direct impact on the vision 
and direction of the Desktop Support Team.

To be successful in this role you must have:
- A solid understanding of Microsoft Windows and Mac OS X with top-notch 
troubleshooting skills and a diagnostic intuition.
- A strong customer focus and a constant drive to improve the support 
experience of our employees and to improve internal processes:  "How can 
I make things better?"
- Initiative and problem solving skills: If you don’t know how to do 
something you consider it a challenge to try to figure it out for yourself.
- Excellent written and oral communication skills
- The ability to balance multiple priorities and projects.

Previous experience mentoring or leading a team in an environment 
supporting several hundred users would be preferable.

Duties and responsibilities of this position include:
- Participate in and oversee the helpdesk.
- Provide mentoring to other technicians in technical skills and service 
delivery
- Participate in the hiring process to grow the team.
- Work on plans to develop and evolve the team and its processes to 
continually improve and enhance the customer experience.
- Track team metrics.
- Troubleshoot hardware and software and deliver top-notch support to 
employees.
- Develop and implement training programs to increase technical 
awareness and knowledge transfer to the company as a whole.


Technical Operations Engineer (Livesite Operations Systems Admin)
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Interested in joining an energetic, two person technical operations
team?  Interested in taking your own projects from inception to launch
rather than being spoon-fed boring projects from a non-technical manager?
Interested in new technology, and have a passion to take on new
challenges and responsibilities?  TripAdvisor is seeking a mid-level and 
senior-level Systems Administrator to join a two person technical
operations team.  The primary focus of the  technical operations team
is the build-out and ongoing management of the production and
development systems and networks.

Responsibilities:
- Hardware build-outs to support the continued growth of the TripAdvisor
production and development environments
- Network management
- Part of a 24x7 emergency response team
- Monitoring/trending of production and development systems and network
- General linux server administration
- Troubleshooting performance issues

Desired Qualifications:
- Deep knowledge of Linux
- Experienced in use of shell scripting to perform tasks
- Experience with high traffic, internet-facing services
- Experience with alerting and trending packages like Nagios and Cacti
- Experience with build automation (ie kickstart, puppet, etc)
- Experience with virtualization technology (Xen preferred)
- Experience with Cisco networking hardware